Return Policy
At Duhera.com, we want you to be fully
satisfied with your purchase. If for any reason you are not completely happy
with your order, we offer a straightforward return process to ensure a
hassle-free experience. Please read our Return Policy below for complete
details.
1. Eligibility for Returns
To be eligible for a return, the following
conditions must be met:
- The item(s)
must be returned within 30 days from the date of delivery.
- The item(s)
must be unused, unworn, and in the same condition that you received them,
including original packaging, tags, and labels.
- For health
and hygiene reasons, certain items (such as intimate apparel, cosmetics,
or perishable goods) cannot be returned unless they are defective or
damaged upon receipt.
- Sale items
and custom products are non-returnable, unless defective.
2. How to Initiate a Return
To initiate a return, please follow these
steps:
- Contact
Us: Email us at [support@duhera.com] with your order number and the
item(s) you wish to return. Please include a brief description of why you
are returning the item(s).
- Return
Authorization: Once
we receive your return request, we will send you a Return Authorization
(RA) number and instructions on how to send back your items.
- Ship
Your Return: Pack the
item(s) securely in the original packaging and include the RA number.
Return shipping costs are the responsibility of the customer, unless the
return is due to an error on our part (e.g., wrong or defective item).
3. Return Shipping Address
Please send your return to the following
address:
Duhera.com
House:26, Road: 08, Block: E
Banasree, Rampura, Dhaka-1219
4. Refunds
Once your return is received and inspected,
we will notify you via email of the approval or rejection of your refund.
- If your
return is approved, your refund will be processed to your original payment
method within 5-7 working days.
- Please note
that shipping costs are non-refundable, and you will be responsible for
the return shipping fees unless the return is due to a defect or error on
our part.
5. Exchanges
If you would like to exchange an item for a
different size, color, or style, we recommend returning the original item for a
refund and placing a new order for the item you want. If the exchange is due to
a defective or damaged item, please contact us and we will assist you with the
exchange process.
6. Defective or Damaged Items
If your item arrives damaged or defective,
please contact us immediately at [support@duhera.com].
Please include photos of the damaged or defective item(s) in
your return request to help expedite the process.
7. Non-Returnable Items
The following items are non-returnable,
unless they are defective or damaged upon arrival:
- Custom or
personalized items
8. Late or Missing Refunds
If you haven’t received a refund yet,
please follow these steps:
- Check your
bank account or credit card statement again.
- Contact
your bank or credit card company as it may take some time before your
refund is officially posted.
- If you've
done all of this and still have not received your refund, please contact
us at [support@duhera.com].
10. Changes to This Return Policy
Duhera.com reserves the right to update or
modify this Return Policy at any time. Any changes will be posted on this page,
and the revised policy will take effect immediately upon publication.
If you have any questions or need further
assistance with your return, please do not hesitate to contact us:
Email: [support@duhera.com]
Phone:
Thank you for shopping at Duhera.com!
